Customer Service And Call Center

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The Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to appropriate departments when necessary
• Follow company policies, service standards, and quality guidelines
• Build and maintain strong customer relationships
• Meet or exceed customer satisfaction and performance metrics

Skills

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Proven experience in customer service or a related role (preferred)
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Positive attitude, patience, and empathy